Frequently Asked Questions (FAQ)

Welcome to WAOMCD! We want to make your shopping experience simple, convenient, and enjoyable. Below are answers to common questions about our clothing, sizing, orders, payments, shipping, returns, and customer service.

If you need additional assistance, please contact us at [email protected].

1. Products, Sizing & Materials

How can I check available sizes and colors?

Please check the options displayed on each product page. Available sizes and colors may vary by product and can change depending on stock availability.

How do I choose the right size?

We recommend reviewing the size chart on the relevant product page before placing your order. Compare the listed measurements with your own measurements or with a similar garment you already own.

If you are unsure which size to choose, please contact our customer service team before ordering.

Do your products fit true to size?

Fit may vary depending on the design, fabric, and cut of each garment. Please refer to the product description and size chart for the most accurate sizing information.

What materials are your products made from?

Materials and fabric composition vary by product. Please check the individual product description for details about the fabric, construction, and other product features.

How should I care for my clothing?

Care instructions depend on the garment's material and construction. Please follow the care label and any care recommendations provided on the product page.

Will the product look exactly like the photos?

We make reasonable efforts to display product images and descriptions accurately. However, colors and appearance may vary slightly due to screen settings, lighting, and differences in materials or manufacturing.

Please review the product description and available images carefully before ordering.

What if my preferred size or color is unavailable?

If an option is unavailable, please check the product page again later or contact customer service to ask whether additional stock information is available.

2. Orders & Order Changes

How do I place an order?

Browse our collections, select your preferred product, choose an available size and color, and add it to your shopping cart.

Review your selections, enter your shipping details at checkout, choose an available payment method, and complete your purchase.

Will I receive an order confirmation?

After placing your order, check your email for an order confirmation. If you cannot find it, please check your spam or junk folder and confirm that you entered the correct email address.

If the confirmation is still missing, contact us with your name and any available order details.

Can I change or cancel my order after placing it?

Please email us as soon as possible if you need to change or cancel an order. We will review your request based on the order's current status.

Changes or cancellations may not be possible once an order has been processed or dispatched.

What should I do if I entered the wrong shipping address?

Contact us immediately at [email protected]. We will do our best to correct the address if your order has not yet been processed or dispatched.

We cannot guarantee address changes after an order has been handed over to the shipping carrier.

What if I receive the wrong item or my order is incomplete?

Please contact customer service with your order number and a description of the issue. Include clear photos of the items received and packaging when relevant so we can review your request.

3. Payments & Checkout

What payment methods do you accept?

Available payment methods are displayed at checkout. Options may vary depending on your location, device, and payment provider.

Please check the payment methods shown during checkout before completing your order.

Can I use Google Pay or other digital wallets?

Digital wallets, including Google Pay, Apple Pay, or PayPal, may be available where supported. Please check the options displayed at checkout, as availability is not guaranteed for every order.

Is my payment information secure?

Payments are processed through the payment options made available at checkout. Please make sure you are using the official WAOMCD website and carefully review your order details before submitting payment.

Never send your full payment card number, security code, or account password by email.

Why was my payment declined?

A payment may be declined because of incorrect payment details, restrictions imposed by your bank, insufficient available funds, or a temporary issue with the payment provider.

Please verify your payment information, contact your bank or payment provider if necessary, or try another payment method available at checkout.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility. Please check the applicable rules in your destination country before placing an international order.

4. Shipping & Delivery

Where do you ship?

WAOMCD ships to eligible destinations. Shipping availability may vary by country or region.

Please enter your shipping address at checkout to confirm whether delivery is available for your location.

How long does shipping take?

Orders generally require 1–2 business days for processing before dispatch.

Estimated transit times are listed below. These estimates begin after your order has shipped and do not include order processing time.

Destination	Estimated Transit Time
United States	7–15 business days
North America, excluding the United States	7–20 business days
Europe	7–20 business days
Asia	7–15 business days
South America	10–25 business days
Other destinations	15–25 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, carrier operations, public holidays, weather, and other circumstances.

For more information, please review our Shipping Policy.

How much does shipping cost?

Please review the shipping information displayed on our website and at checkout before completing your purchase.

If free shipping is advertised for your order, any applicable conditions or exclusions should be clearly stated before payment.

When will my order be dispatched?

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information when available.

How do I track my order?

If tracking is available for your shipment, tracking details will be provided after dispatch.

Use the tracking information in your shipping confirmation email to check delivery updates. Please allow some time for tracking information to become active after the carrier receives your parcel.

Why hasn't my tracking information updated?

Tracking information may take time to update while your parcel is being processed or transported between facilities.

If your tracking information remains unchanged for an extended period, please contact us with your order number and tracking number so we can review the situation.

What should I do if my order is delayed?

Check your tracking information and the estimated delivery window in our Shipping Policy.

If your order has not arrived within the applicable estimated delivery window, please contact customer service with your order number and tracking details. We will review the available information and advise you on the next steps.

What if tracking says delivered, but I haven't received my order?

Please check your mailbox, delivery area, building reception, and with household members or neighbors where appropriate.

You may also contact the shipping carrier using your tracking number. If you still cannot locate the parcel, contact us so we can review the issue.

5. Returns & Refunds

Can I return an item?

Eligible purchases may be returned subject to the conditions and time limits in our Return & Refund Policy.

Please review the policy before sending anything back and contact customer service first for return instructions.

How long do I have to request a return?

Our Return & Refund Policy provides a 30-day return period from the delivery date, subject to the policy's eligibility requirements.

Returned items generally must be unworn, unused, unwashed, and in their original condition, with original tags attached where applicable.

Please review the full policy for exclusions and other requirements.

How do I request a return?

Email [email protected] within the applicable return period and include:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Clear photos if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions, including the authorized return address.

Please do not send a return before receiving instructions from our team.

Who pays for return shipping?

For returns due to a change of mind, ordering the wrong size, or personal preference, customers are generally responsible for return shipping costs, unless otherwise stated or required by law.

For confirmed damaged, defective, or incorrectly shipped items, WAOMCD will cover reasonable return shipping costs.

Please contact us before returning an item so we can confirm the applicable procedure.

Can I exchange an item for another size or color?

Please contact customer service to discuss the available options. Exchanges depend on product availability and the terms of our Return & Refund Policy.

If an exchange is unavailable, a return and a new order may be necessary.

What if my item arrives damaged, defective, or incorrect?

Please contact us as soon as possible with your order number, a description of the issue, and clear photographs of the item and packaging where relevant.

We will review the information and explain the appropriate next steps under our Return & Refund Policy.

How long does a refund take?

Approved refunds are generally processed within 5–10 business days after the return has been received and approved.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Where will my refund be issued?

Refunds are generally issued to the original payment method, subject to our Return & Refund Policy and applicable law.

What should I do if I haven't received my refund?

First, check your original payment account and any refund notifications. Allow the applicable processing time for your payment provider.

If the expected timeframe has passed, contact us with your order number so we can review the refund status.

6. Customer Service & Contact

How can I contact WAOMCD?

You can contact our customer service team by email:

Email: [email protected]

For questions about an existing order, please include your order number and a brief description of your concern.

What are your customer service hours?

Our listed customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays where applicable.

We aim to respond within 1–2 business days. Response times may vary during busy periods or holidays.

What information should I include when contacting customer service?

For order-related inquiries, please include your order number, the email address used at checkout, and a clear explanation of the issue.

For damaged, incorrect, or missing items, please include relevant photographs where available. Never send full payment card details or passwords by email.

Can I contact you about product questions or collaborations?

Yes. You are welcome to contact us about product information, sizing, fabric details, feedback, wholesale inquiries, or potential collaborations.

Please describe your inquiry clearly so our team can assist you more efficiently.

7. Helpful Resources

Before contacting us, you may find the information you need in these sections of our website:

• Order Tracking: Check the tracking information in your shipping confirmation email.

• Shipping Policy: Review order processing times, estimated transit times, shipping fees, and delivery details.

• Return & Refund Policy: Review return eligibility, time limits, return shipping costs, and refund procedures.

• Size Guide: Check available sizing information before choosing a garment.

• Privacy Policy: Learn how we collect and use personal information.

• Terms of Service: Review the terms governing the use of our website.

Still Have Questions?

We're happy to help.

For product inquiries, order assistance, shipping questions, returns, refunds, or feedback, please email [email protected].

Thank you for shopping with WAOMCD!