Return & Refund Policy

Return & Refund Policy

At WAOMCD, we want you to feel confident shopping with us. If your purchase does not meet your expectations, we are here to help. Please review our return and refund policy below before requesting a return.

1. Return Window

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

  • It is unworn, unused, unwashed, and in its original condition.

  • It has all original tags and labels attached, where applicable.

  • It is free from stains, odors, damage, or signs of wear caused after delivery.

  • You can provide your order number or other proof of purchase.

Items that do not meet these conditions may be ineligible for a return, subject to applicable consumer protection laws.

2. How to Request a Return

To start a return, please follow these steps:

Step 1: Contact our customer service team

Email us at [email protected] within 30 days of delivery. Please include:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for your return.

  • Clear photos if the item is damaged, defective, or different from what you ordered.

Step 2: Wait for return instructions

Our customer service team will review your request and provide the applicable return instructions, including the authorized return address.

Please do not send items to the original shipping address or any other address without receiving return instructions from our team.

Step 3: Ship the approved return

Pack the item securely and send it to the return address provided by our customer service team. We recommend using a shipping service with tracking and keeping your shipping receipt until your return is completed.

Important: Contact us before shipping any return. Unauthorized or incorrectly addressed returns may experience processing delays.

3. Items That Arrive Damaged, Defective, or Incorrect

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos showing the item and the problem.

We will review the issue and work with you on an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

WAOMCD will cover reasonable return shipping costs for confirmed damaged, defective, or incorrectly shipped items. Please contact us for instructions before returning the item.

You will not be required to pay return shipping costs for a confirmed error attributable to us.

4. Return Shipping Costs

For returns due to a change of mind, ordering the wrong size, or personal preference, the customer is responsible for the return shipping costs unless otherwise stated or required by applicable law.

For confirmed damaged, defective, or incorrectly shipped items, WAOMCD will cover reasonable return shipping costs.

Original shipping charges, where applicable, are generally non-refundable for returns due to a change of mind, except where required by law or where the return results from our error.

Please contact our customer service team before purchasing a return shipping label if you are unsure who is responsible for the cost.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the return status.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • We generally process approved refunds within 5–10 business days after the return has been received and approved.

  • Your bank, credit card issuer, or payment provider may require additional time to post the refund.

The time required for the refund to appear in your account depends on your payment provider and financial institution.

If you have not received your refund after the stated processing period, please contact us with your order number.

6. Exchanges

If you would like a different size, color, or item, please contact our customer service team.

Exchanges are subject to product availability. If the requested item is unavailable, we will discuss the available alternatives with you.

For items that arrive damaged, defective, or incorrect, please contact us so we can determine the most appropriate resolution.

7. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

  • Gift cards.

  • Items clearly marked as final sale or non-returnable before purchase.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items returned without the required original condition or applicable tags.

Any exceptions will be disclosed before purchase where required by law. Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.

8. Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order enters processing or shipment. However, once an order has been processed or shipped, cancellation or changes may no longer be possible.

If an order cannot be canceled, you may request a return in accordance with this policy after delivery.

9. Lost, Delayed, or Undelivered Orders

If your order has not arrived within the estimated delivery window stated in our Shipping Policy, please contact our customer service team.

We will review the tracking information and work with the shipping carrier as appropriate.

If an order is confirmed lost or undelivered, we will work with you toward an appropriate resolution, such as a replacement or refund, subject to the circumstances and applicable law.

Delivery estimates are not guarantees unless expressly stated otherwise.

10. Contact Us

If you have questions about returns, refunds, exchanges, or order issues, please contact us:

Store: WAOMCD
Website: https://www.waomcd.com
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Please include your order number in your message so we can assist you more efficiently.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with WAOMCD. We appreciate your trust and the opportunity to make your shopping experience better.